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Definition: The Ticket Distribution By Queue Wise Report displays how assistance requests are allocated among different issue areas or queues.

Objective:To add or expand on existing knowledge base content.

1. Go Ticket Reports> Ticket Distribution By Queue Wise
2. A list of ticket queues by date will be generated, comprising the Date (in ISO 8601 date format), Queue (identifier), Open Ticket (in count), Closed Ticket (in count), In Progress Ticket (in count), Open Ticket High Aging (in count), and Closed Ticket High Aging (in count). A graphical depiction is provided directly below the list.

3. Click Export to export report in.csv format if necessary with all pages or, current page and selected rows

4. Click Action> Download to export a report in.csv format if necessary with current list

5. Click Action> Email to get Report Emailing Settings. Enter your email address and time settings (now, recurring, or scheduled). If Recurring is set, the time of recursion must be fixed, such as every day or 7 days. If Custom Date is set, enter the date and time from which the email will be sent.